Legal

Privacy Policy

Effective from: 05/12/2023 · Brand: Neovex

At Neovex Hosting, the privacy and security of your personal data are of paramount importance. This Privacy Policy details how we collect, use, protect, and manage your information when you utilize our websites and hosting services.

1. Information We Collect

  • Account Data: Full name, email address, country, and contact details provided during registration in the Client Area.
  • Billing Data: Transaction history and payment identifiers processed through secure external gateways (PayPal, Stripe). Neovex Hosting never stores complete credit or debit card numbers.
  • Technical & Server Data: Access IP addresses, game server console logs, assigned network ports, and resource utilization metrics (CPU, RAM, disk).
  • Support Communications: Messages, support tickets, and chat history conducted through Crisp Chat or our Discord server.
  • Browsing Data: Information gathered via essential cookies necessary to maintain active sessions and language preferences.

2. Purposes of Data Processing

  • To provision, activate, operate, and maintain your game servers and hosting services.
  • To process invoices, renewals, and verify payment authenticity to prevent fraudulent transactions.
  • To provide real-time 24/7 technical and customer support.
  • To monitor network security, mitigate DDoS attacks, and prevent unlawful activities on our physical nodes.
  • To send essential service notifications (billing alerts, node maintenance notices, and security advisories).

3. Legal Basis for Processing

  • Contract Execution: Processing is indispensable to deliver the contracted services under our Terms of Service.
  • Legitimate Interest: Securing physical and network infrastructure, optimizing performance, and preventing cyber threats.
  • Legal Compliance: Fulfilling accounting, tax obligations, and statutory requirements from competent authorities.
  • Consent: For direct messaging support channels and essential session cookies.

4. Third-Party Data Sharing

  • Payment Gateways: Secure financial institutions (PayPal, Stripe) to process banking transactions.
  • Support Platforms: Crisp IM SAS (live chat provider with end-to-end encryption and GDPR compliance).
  • Infrastructure & Connectivity: High-security data center partners and Anti-DDoS mitigation carriers.
  • Neovex Hosting NEVER sells, rents, or monetizes your personal data with third parties for marketing purposes.

5. International Data Transfers

Our primary hardware nodes and mitigation systems are located in state-of-the-art data centers in Miami, USA. Data is transmitted via secure encrypted SSL/TLS protocols.

6. Data Retention and Lifecycle

  • Active account records are retained for the duration of the contractual relationship with the Client.
  • Upon final service termination, server data is permanently purged from physical nodes, retaining only minimal financial records required by law.

7. Security and Data Protection Measures

  • We implement end-to-end SSL/TLS encryption, perimeter firewalls, isolated Pterodactyl container sandboxing, and Two-Factor Authentication (2FA).
  • Access to backend systems is strictly restricted to authorized technical staff under strict security protocols.

8. Cookie Policy

We utilize strictly necessary technical cookies for user authentication, language preferences, and shopping cart operations.

9. User Rights (GDPR / Data Privacy)

  • You have the right to access, rectify, request portability, or demand the erasure of your personal data stored within our systems.
  • You can exercise your rights at any time by opening a support ticket in the Client Area or emailing our support team.

10. Protection of Minors

Our services are not intended for children under 13 without verifiable parental or guardian supervision and consent.

11. Official Communications

  • We only send communications strictly necessary for service operation, invoices, renewal reminders, and critical security notices.

12. Third-Party Links

Our website may contain links to external platforms (such as Discord, PayPal, or mod repositories). Neovex Hosting is not responsible for the privacy practices of external websites.

13. Policy Updates

We reserve the right to modify this Privacy Policy to reflect operational improvements or regulatory changes. Material changes will be published on this page.

14. Contact and Privacy Officer

  • Official Support & Privacy Email: [email protected]
  • Client Area: https://billing.neovex.net
  • Control Panel: https://panel.neovex.net
  • Official Discord: https://discord.gg/ztSCCDfB6P

15. Global Regulatory Compliance

  • This policy is designed to adhere to global privacy standards, including the General Data Protection Regulation (GDPR) and international digital consumer protection frameworks.
  • For formal legal inquiries, you may contact our management team directly at [email protected].