Terms and Conditions of Service

1. Definitions and Parties

• Neovex Hosting ("We", "The Company"): Provider of technology infrastructure services, high-performance game servers, web hosting, and connectivity solutions.
• Client ("User", "You"): Any individual or legal entity purchasing, managing, or utilizing the provided services.
• Control Panel: Server management web platform available at panel.neovex.net.
• Client Area: Centralized billing, subscription management, support ticket, and account credit portal at billing.neovex.net.

2. Scope and Service Provision

• Neovex Hosting provides server instances with dedicated or shared hardware resources (AMD Ryzen CPU, DDR4/DDR5 RAM, NVMe Gen4 storage, and network uplinks) according to the specifications of the contracted plan.
• Services are activated immediately and automatically upon successful payment confirmation from financial gateways.
• The Client is solely responsible for managing their server instance, installing modpacks, plugins, configuration files, and managing their end users.

3. User Accounts and Security

• To purchase services, the Client must provide truthful, accurate, and up-to-date information in the Client Area.
• The Client is strictly responsible for safeguarding their login credentials, passwords, and API keys. Neovex Hosting assumes no liability for unauthorized access resulting from user negligence.

4. Billing, Automatic Renewals, and Strict Refund Policy

• Prepaid Billing: All services are billed on a prepaid recurring basis (monthly, quarterly, semi-annually, or annually). Non-payment by the due date will result in service suspension.
• Automatic Renewals and Prior Alerts: For services with active recurring subscriptions (PayPal or Credit Card), our automated billing system sends three (3) prior reminder notifications and cancellation alerts before processing any renewal charge. It is the Client’s responsibility to cancel their subscription prior to the renewal date if they do not wish to continue.
• No Refunds to Original Payment Method: Charges processed via automatic renewals are non-refundable to the original payment method. In exceptional cases approved by our billing department, the amount will be credited solely as account balance/credit in the Client Area (billing.neovex.net) for future services.
• Refund Exclusions for Misconfiguration or Change of Mind: Refund requests will not be accepted if caused by user configuration errors, incompatibility of third-party mods/plugins/software, lack of technical knowledge, or voluntary withdrawal ("I do not want it anymore" or "I am not using it").

5. Cancellation and Data Lifecycle

• The Client may request immediate cancellation or cancellation at the end of the billing period directly from the Client Area.
• Following unpaid expiration, the server will remain temporarily suspended. After the grace period expires, all files, databases, and node configurations will be permanently and irreversibly deleted.

6. Acceptable Use Policy (AUP) and Zero Tolerance for Malware

• Zero Tolerance for Malicious Software: Uploading, hosting, or executing plugins, mods, executables, scripts, or files containing viruses, malware, trojans, backdoors, cryptocurrency miners, or attack bots is strictly prohibited. Detection of such content will result in immediate and permanent service termination without refund.
• Prohibited Activities: Server utilization for Denial of Service (DoS/DDoS) attacks, port scanning, mass spamming, phishing, identity theft, or any unlawful activity under applicable law is strictly forbidden.
• Any server involved in severe network violations will be terminated immediately and may be reported to relevant law enforcement authorities.

7. Hardware Resources and Fair Use

• Each plan is allocated specific CPU, RAM, and NVMe quotas. Bypassing limits or running infinite malicious loops that intentionally degrade shared node performance is prohibited.
• We reserve the right to temporarily throttle or limit processes that threaten physical host stability.

8. Service Level Agreement (SLA) and Uptime

• Neovex Hosting aims to maintain a 99.9% network availability across its Miami data centers and global locations.
• Scheduled maintenance announced in advance, exceptional DDoS attacks exceeding standard mitigation thresholds, or client misconfigurations are excluded from SLA calculations.

9. Backups and Data Responsibility

While backup tools are provided within the control panel, the Client bears sole and exclusive responsibility for generating, downloading, and storing regular off-site backups of their files, game worlds, and databases.

10. Technical Support and Scope of Assistance

• Technical support covers hardware, network uplinks, control panel connectivity, and physical host availability 24/7.
• Technical support does not include custom plugin programming, code development, resolving errors in third-party modpacks, or in-game administration.

11. Maintenance, Node Relocation, and Migrations

• Right to Relocate Nodes: Neovex Hosting reserves the express right to migrate, relocate, or transfer server instances between physical hardware nodes or data centers at any time for optimization, infrastructure upgrades, security patches, or load balancing while preserving data integrity.
• Major maintenance windows will be announced through official channels in advance whenever technically and operationally feasible.

12. Intellectual Property

• All logos, trademarks, website code, and branding assets of Neovex Hosting are the exclusive property of the Company.
• Game titles (Minecraft, Rust, Palworld, ARK, etc.) and related trademarks belong to their respective developers and copyright holders (Mojang/Microsoft, Facepunch, Pocketpair, Studio Wildcard, etc.).

13. Privacy and Confidentiality

Personal data processing is governed by our official Privacy Policy, ensuring compliance with data protection and confidentiality standards.

14. Copyright Infringement Claims (DMCA)

We will respond promptly to valid copyright infringement notices in accordance with established legal procedures, removing infringing content where appropriate.

15. Suspension and Service Termination

• We reserve the right to suspend or terminate services immediately without refund in cases of AUP violations, malware detection, payment fraud, or abusive behavior toward our support staff.

16. Indemnification

The Client agrees to defend, indemnify, and hold harmless Neovex Hosting against any claims, damages, liabilities, or expenses arising from improper or unlawful use of the services.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Neovex Hosting shall not be liable for indirect damages, lost profits, or data loss not resulting from proven gross negligence of the Company. Maximum liability shall not exceed the amount paid by the Client in the month of the incident.

18. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control (global fiber cuts, natural disasters, power grid failures, or government regulations).

19. Terms Modifications

We may update these Terms periodically. Revisions become effective upon publication on our website.

20. Official Contact Channels

• Client Area & Support Tickets: https://billing.neovex.net
• Control Panel: https://panel.neovex.net
• Discord Community & Support: https://discord.gg/ztSCCDfB6P